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#1253 of 1700 tourguide by alwaysfords Jan 30, 2004 (7:15 pm)
I don't know if you could find any dealer that will give you unlimited alignments during the warranty period. Alignments are typically a wear type item subject to how the driver dirves and the vehicle is treated. Coming off the truck out of alignment and expecting unlimited alignments are two different things. I have had 5 Fords from new and never been disappointed with the service I've gotten, but that is all relevant to t dealer that is doing the service, not the manufacturer. You can get bad service from any dealer regardless of who the manufacturer is.
#1254 of 1700 One Customer's Explorer Focus of Expedition Service: Mediocre Verdict by davant Jan 30, 2004 (8:31 pm)
It's the best attention getting header I could drum up regarding Ford service. I haven't needed but one alignment in the first year of Expie ownership. Our dealer treated me right by taking me to the mall and picking me up. They said it was fixed and it told me to bring it back if it wasn't. No one mentioned that being me picky and making the vehicle perform as designed wasn't covered under warranty no matter how many attempts that took, in fact quite the opposite. I'm not sure if another auto maker put out the hogwash you're referring to, but Ford is no better or worse than any of the mainstream car companies, probably smack in the middle. My ownership experiences with Cadillac, Chevrolet, Dodge, Honda, Isuzu, Mitsubishi, Nissan, Pontiac, Porsche, Toyota, and Volvo dealers aren't any better or worse. Dealer service as a whole is like other consumer goods, there's good and bad; no corporate direction to treat customers poorly or cut corners on perceived repeat problems.   Keep in mind that few happy, satisfied customers take the time to laud on internet forums. Therefore, the ranters represent a very small percentage of vehicle owners as a whole. If you go to a BMW or Mercedes site you'll find the same is true. I'm just as concerned as you and my warranty period hasn't been trouble free. To this point it has all been free trouble though...
#1255 of 1700 Emotional Involvement with big SUVs by brand by blockislandguy Feb 02, 2004 (6:00 pm)
I've got a question that's bugging me. Everone "knows" that the Expy/Nav product is better than the GMs and the Toyota Sequoia. Better means more engine technology, fold flat third seat, rack and pinion steering, independent rear suspension, and a nicer interior. Clearly the Expy/Navs SUVs are a generation ahead of the General's.   Not only are they a generation ahead, they cost less to buy (Expys are 2-3K less than a Tahoe/Yukon; Navs at 10K off list before you walk into the front door==Denali list).   Moreover, the Exp/Nav product hasn't been bedeviled by CSK issues, the reputation of poor GM service, etc. etc.   YET, when you just look at the number of posts, the Yukon/Denali/Sequoia crowd post far more frequenty, seem to do more with their vehicles, and identify more with them. Why??   Take a look at the number of posts per brand:   Expy 1254 Nav 919 Tahoe/Yukon 4379 Denali 2360 Sequo. 7695
#1256 of 1700 blockislandguy by clpurnell Feb 03, 2004 (7:56 am)
It is all about demographics. On average the avg import buyer is more internet savy than the avg domestic buyer. So therefore they are more likely to use the internet for research and to discuss they're vehicles.   The Chevy vs Ford thing is tougher to call. My best guess would be that chevy owners are more enthusiastic and relate more to there vehicle purchase than would the ford buyer. Also I see the Tahoe/Yukons driven more by men while the Expy's are driven more by women which may or may not make a difference.   I too think the expy/nav is a great SUV but was scared away by Ford resale and reliability. They need to get the 300 hp v8 in the expy quickly as the Hemi Durango and Armada are going to steal a lot of it sales.
#1257 of 1700 Mega-Posts of Other Brands Due to Perks With Purchase? by davant Feb 03, 2004 (7:23 pm)
Maybe the reason could be that GM gives a year of free Internet Service and Toyota gives you a laptop?   Even if they did I'd still choose the Expedition.   For the record, the GM's are driven INTO more Fords by women. Surely you've seen the pro-GM ad campaigns that say, "Have you driven into a Ford lately?" I said pro-GM because they total so easy it sells more units, 2:1 over Ford that tends to survive with the stiffer frame. Toyota's total easily too, not because they're fragile but they cost so much to repair.   On second thought, maybe I read the ad wrong. ;0]
#1258 of 1700 Chevy/Ford by corpus Feb 08, 2004 (6:22 pm)
I drove a 4wd Suburban for ten years/122,000 mi., and loved it. I towed extensively, and used the 4wd (low) for at least 2,000 miles in sand. It only recently began to have rattle issues, and it fouled a cylinder, so I bought a 2003 Expedition Fx4.   From day one, the driver door did not fit well--let air in hitting small bumps at highway speeds. The body cladding rattled. I took it in, and they fixed the rattle. The door is tighter, but still rattles on its latch. I had to replace the tires because they wouldn't balance, and they made the steering wheel vibrate on the highway.   You can feel the road a lot more in the Expedition, which some may like, but it also means that the driving experience is less comfortable. I get back in the Suburban and it feels like a marshmallow compared to the Expedition, but even though I like a rougher ride, the Suburban seems like a higher quality vehicle. The Expedition is tight, yet it is tight in a way that makes it feel cheaper. It already feels like it's been beaten up worse than my Suburban.   That's my perspective, for what it's worth.
#1259 of 1700 3V Triton by bewhite25 Feb 10, 2004 (3:12 pm)
Any idea when we can expect to see the 3V 5.4 in the Expeditions? Also, even though the Expedition has a nice interior, I'd love to see Ford dress it up with the new F-150 interior...
#1260 of 1700 by slandy Feb 12, 2004 (9:09 am)
How in the world can you say the exp is better than the Seqouia? It is less efficient, less dependable, resale is worse, not as strong off the road-there is a reason for the solid rear axle. Drive both vehicles for 5 years and see which one is holding up better, squeaks, rattles, loose suspension etc....
#1261 of 1700 slandy by jrc346 Feb 12, 2004 (10:02 am)
Done. If that means you will count in the last generation of Expeditions. My 1999 Expedition EB is at 96,000 miles and has been the most reliable vehicle I have ever owned. I have not driven a Sequoia before, but I think your assuming that Expeditions wont hold up as well as Sequoia's and that is why you want people to drive both. Repairs to date have been:   New alternator due to shorted bat. (~65,000K) New brakes (~90,000K)   I live on a bad, dirt, Michigan road, so it gets it fair share of abuse, and it remains to be extremely quiet.   I have seen the reliability ratings in CR for the new Expy, but they, like many other manufacturers new vehicles, have first year problems. I will be anxious to see if they do any better in CR's up coming Annual Auto Issue.
#1262 of 1700 1998 Ford Exp EB 4X4 by jekcartalk Feb 26, 2004 (1:24 pm)
Expedition has been a great SUV so far: 75K miles. So far only had front end work done ~$350.00. Had some minor things done during the warranty period. The worst seems to be the breaks that need to be replaced every 40,000 miles. Maybe the weight of the vehicle. Other than that it's been a solid ride. In Fact I've been tempted to "down size" to 2004 Mercury Mountaineer or Explorer but my kids would not be happy! Lots of room. Ride quality the same as when the day I bought it (Very Good).

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