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Maintenance & Repair Maintenance & Repair - Archived Discussions BMW Care & Maintenance 
115 messages, Last post on Jul 18, 2007 at 6:33 AM
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Well, after 14 months, and 11,500 miles, the computer said it was time for the first dreaded trip to the dealer service department. Coincidently I started hearing a metal to metal noise coming from the rear of the car. When I called to schedule an appointment, I was told that there was a several week waiting list for an appointment with a loaner car. So I took the next available appointment without one due to my concern over the noise. I had a few issues that I was not too happy about at the dealer that I will share: One of the wheels had a slow leak, and I asked the service advisor to have the tech check for anything stuck in the tire. They called me later with an update, and told me that the rim appeared to be bent, and that's why the air was leaking. I asked them to take that wheel off, and put the spare on. They wanted to charge me $30 for that "service", plus $240 to fix the rim. I declined, and when I got my car back, I went to a tire shop that specializes in bent rims. When they pulled the wheel off the car, they discovered a nail stuck in the tire. $10 for a patch, and $15 for high speed balance, and I was back in business....unreal!!! Oh, also when I picked up the car, they charged me $19 for "inspecting" the wheel!!! This, the service manager refunded to me after I called and told him what happened at the tire shop. They also isolated the metal noise to something wrong with the drive shaft. They had to order a new drive shaft bearing. Warranty repair. The noise went away.......until the beginning of this week. It's back. And now I have another appointment to bring the car back in....again without a loaner, as only "scheduled maintainance" appointments get a loaner. I'll post my "results" after my next visit. |
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| Who's this dealer, so we can avoid them... thanks ) | |
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"Life Quality" BMW in New York. Interesting side note....saw a Z8 on the road today...the guy was definitely enjoying his ride back from "moms"....400hp, and he knew what to do with it 
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Oops, forgot the message. Here it is: A dealer is trying to sell me permaplate for $989. A friend who is a car broker tells me not to get it - it is just the dealer selling me a warranty on the exterior for 7 years. Any advice? Also, the dealer is pushing the additional year maintenance warranty at $689. I am inclined to shop around - anyone think this is a good idea? Thanks. |
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Hey tom192, The $689 that you referred to in your message - is that to extend the free scheduled maintenance from 3/36 to 4/50? If so, shop around. I am picking up a new 530i next week and am paying $399 for it. Maybe it's more expensive on the 540.
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| Anyone have a clue as to when the 5-series body style changes. Some say fall 2002 for model year 2003, some say spring 2003 .. I wonder what it is since there aren't any spy photos yet. Anyone know? | |
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Here is an update to my earlier post (#1). After being without my car for a full work week (Monday thru Friday), I am really dissapointed in BMW. My car was back in the service department for a second time for the same issue ( as well as a few other items), and I was not provided a loaner. I have owned various other makes of lesser cost, and those manufacturers/dealers had some type of "alternate transportation" available. It was either a loaner car, or a free rental car from an on site company or a rental car allowance. But BMW.... nothing!!! Anyway, details on the service: Metal to metal noise from the rear.... they replaced the whole drive shaft this time. One rear door stopped unlocking.... actuator mechanism replaced. A regulator inside a front door window was rubbing on the glass as it went up and down, causing the glass to be etched... they adjusted the regulator, and replaced the glass. On the upside, it is comforting knowing that there was no hesitation in the dealer/BMW replacing items as needed. On the down side, the rear door panel became a casualty of the repair job for the actuator, and was damaged.... thereby necessitating another visit as it had to be special ordered.  And yes,.... still love the car!!!! |
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jls21 my dealer is telling me its $499 for my 2001 525. what dealer quoted you (name and city) and do you know if I can purchase it through any dealer? Thanks
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What year and model do you have? maybe it's here somewhere but I missed it. also, thanks for the info re the hitch--they also have a different model no. for my 2001 525iT. |
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