- #49 of 109
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Re: Warranty Broker for 2003 Volkswagen Jetta [warranty101]
by joel0622
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May 17, 2007 (8:55 am)
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Replying to: warranty101 (May 16, 2007 9:30 am)
I was a service manager for 10 years, a claims manager for 3 years and a sales rep for over 2.
Are you still associated with the Auto Biz?
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- #50 of 109
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Re: Warranty Broker for 2003 Volkswagen Jetta [warranty101]
by audia8q
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May 17, 2007 (9:17 am)
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Replying to: warranty101 (May 16, 2007 9:30 am)
but frankly, most dealer sold "Factory backed" policies are administered by the same companies that sell to the public. I can remember just as many issues with "factory" or dealer sold warranties as non dealer sold ones.
What factory esp's are backed by non-mfg based companies?
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- #51 of 109
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Re: Warranty Broker for 2003 Volkswagen Jetta [warranty101]
by mitzij
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May 17, 2007 (10:58 am)
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Replying to: warranty101 (May 16, 2007 9:30 am)
I can remember just as many issues with "factory" or dealer sold warranties as non dealer sold ones.
Not all dealer-sold service contracts are Mfr-backed.
Have you had problems with Mfr-backed contracts? I've found GMPP claims to be as straightforward as Warranty claims.
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- #52 of 109
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Re: Warranty Broker for 2003 Volkswagen Jetta [joel0622]
by warranty101
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Jun 04, 2007 (7:51 am)
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Replying to: joel0622 (May 17, 2007 8:55 am)
Yes, I am still int he automotive business, I do some consulting with local repair shops as well as local customers that are looking at used cars and wararnties.
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- #53 of 109
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Re: Warranty Broker for 2003 Volkswagen Jetta [audia8q]
by warranty101
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Jun 04, 2007 (7:57 am)
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Replying to: audia8q (May 17, 2007 9:17 am)
Well lets see. Honda/Acura uses APCO as does Ford (ford owns APCO but are trying to sell it), GM uses AON (formerly Ryan), Audi and VW use JM&A, Some Toyota/Lexus go through Fidelity as does BMW. The recent sale of Chrysler leaves that in the air to some degree. Mercedes used Starmark, however I am not sure if it is a seperate company they own or a division within Mercedes Benz. Volvo VIP is through a company in Nebraska. All of these third party administrators have wararnty programs offered to the public by many brokers and are sold in these dealerships as "Factory" warranties, but they have the same inspection criteria, wear and tear exclusions, and fine print as the warranties sold over the internet.
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- #54 of 109
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Re: Warranty Broker for 2003 Volkswagen Jetta [mitzij]
by warranty101
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Jun 04, 2007 (7:58 am)
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Replying to: mitzij (May 17, 2007 10:58 am)
GMPP (AON/RYAN) is not bad, they usually do not give their dealers a hard time, but they are a third party administrator and are not owned by GM. They are sub-contracted to administrate their warranties.
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- #55 of 109
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Re: Warranty Broker for 2003 Volkswagen Jetta [warranty101]
by joel0622
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Jun 04, 2007 (8:47 am)
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Replying to: warranty101 (Jun 04, 2007 7:57 am)
All of these third party administrators have warranty programs offered to the public by many brokers and are sold in these dealerships as "Factory" warranties, but they have the same inspection criteria, wear and tear exclusions, and fine print as the warranties sold over the internet.
To a certain extent what you say is accurate. The differences being that depending on your service absorption a dealer is given a limit where they do not need prior approval on claims. Also the approval through the factory is automated and does not require a rep from the service company to come buy.
Plus the fact that they are not a third party to the dealer or manufacture. In my case Ford Motor Company could care less if some fly by night warranty company is giving you the run around. They will tell you this is why the Manufacture offers a Service Contract. Where if you are getting the run around on a Manufactures plan they are obligated to assist you.
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- #56 of 109
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Re: Warranty Broker for 2003 Volkswagen Jetta [joel0622]
by warranty101
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Jun 04, 2007 (8:57 am)
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Replying to: joel0622 (Jun 04, 2007 8:47 am)
That is all correct to some degree and depends on the company. In the case of Volvo, they will send an adjuster ANY time the claim is over $1200 and it is not automotated. GM has had an automated system if the claim is under a certain amount, Chrysler is an online system. Not all dealers has a set limit they can spend in the case of third party administrators. On true factory programs, Nissan for example, they do have a set limit without approval. The only point I am trying to make is, not all "Factory" programs are that, several are no different than a policy sold to you over tghe internet or by a non-franchised used car lot.
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