Last post on Nov 12, 2013 at 12:08 PM
You are in the Mercedes Benz M-Class
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Mercedes-Benz M-Class, SUV
Apr 17, 2001 (1:32 pm)
InterCar MB in Newton. Friendly, knowledgable, fast. Smooth experience with my first repair.
#30 of 742 MB of Ft. Lauderdale
Apr 19, 2001 (8:41 am)
was overly cooperative during FSS A service (13k miles). Had a lot of little things done; A service, sunroof was getting covered with grease, alignment, activate fog lights, brakes squealed, A/C wasn't cooling, class three hitch installed.
Loaner was Chevy Cavileer through Alamo at dealer. I upgraded (sort of) to a Grand Prix for $10. The Pontiac had just been recovered from a theft, but was in excellent condition. I think dealers want you to appreciate what you have, as I hated this car!
I wasn't going to have MB install the hitch, but when i started checking, no one was comfortable with removing rear bumper skin. $285 for parts, $219 for labor!!!! Yikes, double what I paid on our last truck for a Draw Tight class III, but cheaper than fighting with some shop to get the bumper skin repainted or replaced after they destroyed it.
BUT, A/C problem ended up being major and required car to stay for five days! (dropped off Thursday, picked up Monday). New parts had to be flown in from factory, then a wiring harness was pinched and caused balance of electrical system to fail! When I went to my service advisor (Farrel Gerber) to ask MB to pick up the $50 for rental upgrade he said he'd just deduct something from the bill, and boy did he. Total bill was $326.48!!!! Hitch was on MB! I paid for labor ($219) and alignment ($89) plus tax. That was it!!!
This great experience was only marred by a less than stellar cleaning job (car was spotless when dropped off, all they did was run a chamios over the car and park it under a tree with some eager birds in it, and arriving home to find that remote locks/alarm won't work with keys due to electrical system being disconnected for so long. I just need to run car by and have them reprogram alarm/keys which i've been promised is a five minute proceedure.
All in all what could have been a catastrophie was turned into a wonderful expereince, solidifying my relationship with the dealer. I will be back for service and to get an ML500.
#31 of 742 Calabasas Motorcars in Calabasas, CA
May 30, 2001 (2:27 pm)
Hi ... I just wanted to let everybody know how great this dealership is. For the past year I have been bringing my 2000 ML 320 to this dealership for regular service and also those unscheduled visits to fix minor annoyances. They have always treated me well and their work is excellent. Occasionally they would send me surveys to fill out and in return I get free goodies like key chains and for the last survey I did I got a free detailing job worth $149.00 and to top it all they provided me with a E-320 as a loaner while they were detailing my car. All these pampering and I didn't even buy my car from them. So if any of you ML owners are not too happy with the service you get from your current dealership and your withins driving distance, I highly recommend MB of Calabas ... and if you do come, try to hook up with my service advisor named Bill Horvat, he is one of the best.
#32 of 742 EuroMotorcars, Bethesda, MD
Jun 04, 2001 (6:11 am)
I honestly have to say this is the best Mercedes dealership on the east coast. They will go above and beyond for their customers because customer satisfaction is #1. I purchased my 2000 S500 there and they have always taken care of my G-Wagen when i bring it in. Unlike a lot of benz dealerships, they are not snobby or mean. They do have the best loaner cars, before they had an on-site enterprise rental car which rented out chryslers and ford SUVs for free. But now they have new 2001 E class and M class rental cars, which i think is very neat. They have a wide selection of Mercedes and i would recommend it to anyone.
#33 of 742 other socal servicers?
Jun 14, 2001 (12:35 pm)
anyone have any comments on rusnak of pasadena or calstar motors in glendale for their service? or any better ideas in the general area?
#35 of 742 Buying a new 2002 ML320
Sep 04, 2001 (12:15 am)
I saw some posts about buying a 2002 ML and thought I'd share my personal success story. I went down to my local dealer and was quoted MSRP for an order - they seemed more interested in trying to sell me a 2001 model left in stock. I made the mistake of giving the salesman my phone number and I finally told him to quit calling or I'd never buy there again. I have bought two MB's previously - a 1998 ML320 and a 1999 C230. Both vehicles involved the usual grind of back and forth to "the manager" and focusing on the payment instead of the sale price. I saw a post a few weeks ago about the internet manager at Mercedes Benz of Bakersfield so I called him. I gave him the vehicle I want: 2002 ML320 Black Opal/Charcoal/M1/M2/M5/Bose and he just gave me a flat quote of $1000 over invoice. No haggle or anything - the guy just went to bottom line. I called my local dealer back and they assured me that there must be a mistake and I was probably buying a 2001 model. So of course I called Bakersfield back and he sent me a written quote by email on the 2002 model. Needless to say I'm pretty jazzed waiting for my new 320 due in October. If you are near California you should hook up with this guy - very easy and nice to work with. Doesn't even sound like a car salesmen. My dad is working with him right now to order a G500 for delivery later this year. If anybody is interested - here's the guy I am working with:
The more we support dealer sales like this will eventually change the way the whole business works. Tell him I sent you...
#36 of 742 Recent issues with Service - Mercedes-Benz of Miami
Mar 12, 2002 (8:55 am)
I brought my ML 320 in for a number of small issues. Occasionally when starting the car the fuel gauge would not register any reading, the drivers window would intermittently not operate, and I smelled something burning when driving from time to time (all hard to find things I guessed). The dealer replaced the window switch and the fuel sender (more about this later), and found a small leak in the transmission fluid which they believed was causing the burning smell.
It has 25,000 miles and I was surprised when I was told I needed new front brake pads and rotors as they were 95% worn, I was told the back brakes were at 40% and could wait longer. I am used to brakes later closer to 40,000 miles but this is my first SUV so maybe they don't last as long. I had them replaced and picked up the truck. The next day I smelled gas while driving and when I pulled over to a gas station (the gauge was visibly dropping) gas was pouring out and across the undercarriage.
I called 800-for-merc and they were very helpful and arranged for a tow truck to take me back to the dealer. The dealer told me that a fuel line had ruptured and blamed it on damage caused by the bad fuel sender that they had replaced the previous visit. Personally, I wonder if a fuel was just not properly re attached. I was also surprised that they didn't fill the tank up for me. It had approximately one gallon of gas in it when I got it back.
Anyone have comments? Are other people going through brakes as quickly?
#37 of 742 NJ bodyshops?
Jun 05, 2002 (8:47 pm)
Any positive experiences in Essex County?
#38 of 742 Re: Recent issues with Service - Mercedes-Benz of Miami
Jul 17, 2002 (12:20 pm)
I had to change brakes at 20K and 45K on my 98 ml320. Had the tranny replaced as well at about 25K. After the 45K brake replacement I wrote to mbusa. They just gave me the usual runaround like the best materials are used, blah blah blah. Needless to say very disappointed....