Last post on Nov 12, 2013 at 6:08 PM
You are in the Chevrolet Tracker
What is this discussion about?
#67 of 136 GM Resolution
Feb 25, 2008 (1:04 pm)
Well, I just got a call from GM and she wanted to talk to me about the resolution GM made for the paperwork I sent in for having my car repaired. Let me just say the letter is a little deceiving. (A little history) Back the last week of 2006 when my crossmember was found to be rusted we took it to the local Chevy dealer and there was no recall so it was going to cost almost $900.00. That was a big chunk of change for right after Christmas so I let my car sit in the driveway for almost four months until I was able to find a parts dealer online that had a crossmember for half the price the dealer was charging. I then had my personal mechanic install it, again for much less then the Chevy dealer was going to charge. Well, I got my letter, sent in my receipts and a brief history of the events that happened with my car along with the Chevy Dealer estimate which was $400.00 more then I paid and I thought I was doing GM a favor. Well, they didn;t waste any time letting me know they would only pay for my part and not the labor since he is not certified. I guess the almost $300.00 I am getting back is better then nothing, but I still gave them a piece of my mind. I really doubt I will ever buy another GM car again and will certainly tell everyone I know what I think of the GM customer service I received!
#68 of 136 Re: GM Resolution [thewolfe]
Feb 25, 2008 (2:04 pm)
I paid $1400.00 and had a chevy dealer do the work. (The actualy bill came to over 2000 but i had them do some other work while they were doing this.) They paid the entire amout of the repair for the corssmember and labor. I think the cross member was only like 800 dollars of the entire amout the rest was labor and some other parts that bent while either being repaird or when it let go. Sometimes even tho local garages are cheaper to get repairs done its best to go to a dealer. The only complaint with Chevy or GM I have is that this is clearly a safty issue i dont care what they want to call it and it should have been taken care of right from the start.
if you made the choise to go to a local mechanic that is your right. However when it comes to Warranty repairs any auto company is going to do what they did and only pay part to your mechanic. That is what almost all Auto Manufacturers do.
#69 of 136 my Tracker Woes
Mar 21, 2008 (10:51 am)
I got the letter in Oct of 2007 from GM. Last tuesday I was driving home and the steering felt loose. I thought maybe one tire was low. When I pulled to a stop the wheel turned to the left by itself when the vehicle was completely stopped. Later when travelling down the road the front end of the tracker jumped so violently that it felt like my fillings were falling out of my teeth. I got home and remembered the letter. Dropped the car off at dealer and left the keys and a note in the after hours drop off box. The next day they said they could not find a notice about the tracker for this condition. I actually had to fax my copy to them. Thank God I did not put my only proof in the envelope. Long story short, they called back said vehicle was unsafe but they ordered the parts. Was told Gm is covering it. Next day told part was in and car would be ready later. Called later and said that they talked to GM on my behalf and GM is also covering some bushings that need to be replaced. Those parts are being ordered fom Montreal and may be in on Monday. Would not give me a courtesy car and suggested I rent a car. All in all I am 95% satisfied with the service I have gotten. My only complaints is I have been without a car since Wednesday the 19th and I may get the car on the 24th if the part comes in. I wish they would have given me a car to drive.
#70 of 136 Suzuki Crossmember Defect
Apr 06, 2008 (7:18 pm)
I live in Atlantic Canada and own a 2000 Suzuki Vitara 4dr 4wd with a control arm mount rusted off of the crossmember. Does anyone know if the Suzukis qualify for the Special Coverage granted by GM? Do I go to a GM dealer or a Suzuki dealer?
#71 of 136 Re: Suzuki Crossmember Defect [drhodenizer]
Apr 08, 2008 (3:01 pm)
i doubt GM with cover a NON GM product. I would think you would have to go and fight with suzuki about this since it is made by them and has their name badge on the car.. If you go into a GM shop asking about a warranty/fix for a metric car you might get some weird looks......
#72 of 136 Re: Suzuki Crossmember Defect [drhodenizer]
Apr 09, 2008 (6:51 pm)
I am in NL, had crossmember separate/crack completely on 2001 Vitara. I had purchased it used, the garage where it was under warranty called the Suzuki Dealership in town looking for the part and were informed that it was covered under the recall. No cost to me. It may take a few days to have it fixed, my understanding is that all the work is free.
#73 of 136 Corroded suspension crossmember
Jan 31, 2010 (7:53 am)
I realize this is an old discussion but I took my '99 Tracker in to the shop for what I thought was just a brake job - the mechanic said the lower control arm had detached from where it was bolted on & could have caused complete loss of steering, or if on the interstate the car could have flipped causing serious injury or death (cannot believe this isn't a recall yet!). The mechanic (said he had never seen anything like it & it should have been a safety recall) contacted a couple different people in GM who told him that since my car had over 150,000 (have 150,950 actual miles) they would absolutely not cover any repair (didn't we just bail them out!) Also had the brakes completely replaced front and back and had a new left front CV axle installed. Total price $2000 - about $800 was the crossmember replacement. Whew!!!
#74 of 136 Re: Corroded suspension crossmember [steveh1155]
Jan 31, 2010 (1:35 pm)
Mine went on my 2000 about 2 years ago. The official response from GM was it would not cause catastrophic loss of control however it will be fixed under special conditions at no cost. They did cover mine even tho I was over my mileage for warranty. I suggest contact your chevy dealer and ask them specifically look up special conditions.
#75 of 136 Re: Corroded suspension crossmember [vtfarmboy]
May 06, 2010 (10:41 am)
I have a 2004 chevy tracker. The GM recall you want is Recall 06186 and the inspection is to GM Special Policy T5689 06186- Inspect Front Crossmember.- palko
#76 of 136 Re: rusted crossmember/sub frame [jredder]
Oct 04, 2010 (7:47 pm)
I have a 2001 tracker and received a service recall note. For ten years they would owner replacing front support member due to not being rustproofed right. I took it in to dealer 2008 and to test they use a punch and ballpeen hammer and they try to put hole in various places , no holes not required to replace. I don't know if this is just for oringinal owners? Lording